Legal
Last updated: 18 March 2025
JHHP Limited takes the protection of your privacy very seriously. We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities.
We obtain information about you when you engage us to deliver our services and/or when you use our website, for example, when you contact us about our services.
The personal information we collect from you will vary depending on which services you engage us to deliver. The personal information we collect might include:
In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:
We are required by legislation, other regulatory requirements and our insurers to retain your data where we have ceased to act for you. The period of retention required varies with the applicable legislation but is typically five or six years. To ensure compliance with all such requirements it is the policy of the firm to retain all data for a period of six years from the end of the period concerned.
Cookies are text files put on your computer to collect standard internet log information and visitor behaviour information. This information is then used to track visitor use of the website and to create statistical reports on website activity. You can set your browser not to accept cookies. Please note in a few cases some of our website features may not function because of this.
We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience. Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you (e.g. name, address, etc.) and we do not share the data.
You can view Google Analytics' privacy policy at: http://www.google.com/int/en/policies/privacy/
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.
Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.
Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the contact information noted below.
You have the right to ask for a copy of the information JHHP Limited holds about you.
Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
In most circumstances the data controller is JHHP Limited.
Once we receive your information, we make our best effort to ensure its security on our systems. All data is stored and processed in accordance with applicable privacy laws. All our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.
Access to your information: You have the right to request a copy of the personal information about you that we hold.
Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information: You have the right to ask us to delete personal information about you where you consider that we no longer require the information for the purposes for which it was obtained, you have validly objected to our use of your personal information, or our use of your personal information is contrary to law or our other legal obligations.
Restricting use: In some cases, you may ask us to restrict how we use your personal information. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
We may occasionally contact you by post, email or telephone with details of any changes in legal, fiscal, and regulatory requirements or other developments that may be relevant to your affairs. If you do not wish to receive such information from us, please let us know by contacting us using the contact information below.
We keep this privacy notice under regular review. Paper copies of the privacy notice may also be obtained by contacting our office on 07796 941518 or email enquiries@jhhp.co.uk.
John Hegney — john.hegney@jhhp.co.uk
We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745
Website: ico.org.uk/concerns